Consultancy Services

Recognising that your success depends on you working with the right blend of People, Process, Products and Partners for the delivery of Quality Services to your organisation and your customers, is the first step towards achieving your goals.

By working with HSMI as a consultancy partner, and benefitting from many years of knowledge and practical experience gained from working across the globe in the ‘real world’, your organisation will be able to develop the capabilities required to effectively deliver and support those quality services.
A tried and tested pragmatic approach to consultancy, taking time to understand your culture, your vision and the challenges you face, allows us to encourage, motivate and empower individuals and teams and begin embedding continual improvement within your organisation, ensuring knowledge is shared and the benefits are fully realised.

Amongst the wide range of offerings that can be tailored to suit your organisation’s needs are:-

  • Consultancy on all aspects of Service Management ( including ISO/IEC 20000 )
  • Health checks
  • Recommendation Reporting
  • Baseline Service Management Maturity Reviews
  • Annual Maturity Reviews
  • Interim Maturity Reviews
  • Targeted Improvement Workshops (including process and service)
  • Awareness workshops (Tailored messages as required)
  • Facilitated workshops
  • Facilitated Process Improvement
  • Service Support Model guidance and support
  • Improvement planning support and guidance
  • ISO / IEC 20000 readiness, preparation and planning

For more information and to discuss your requirements please use the contact form, or better still call +44(0)1933 359419 and speak to a real person!